Customer Service Representative

Join the Kniesel’s Collision Family!

Company Overview

Kniesel's Collision is a family-owned and operated company with more than 56 years of excellence in the collision repair industry. With 13 advanced facilities across El Dorado, Placer, Sacramento, and Yolo counties, we are dedicated to delivering top-tier repairs and outstanding customer service. Join a team where your work is valued, your growth is encouraged, and your contributions truly make a difference.

Position: Customer Service Representative (Full-Time)

Location: Kniesel’s Collision – Auburn
13810 Lincoln Way, Auburn CA 95603

Position Summary

As a Customer Service Representative (CSR) at Kniesel’s Collision, you will be the face of the shop - greeting customers, answering questions, and guiding them through the collision repair process from start to finish. You’ll act as a liaison between customers, estimators, and technicians to ensure every repair experience is seamless, transparent, and professional.

Our customer service representatives (CSRs) exemplify Kniesel’s core values: family, integrity, and excellence. Through clear communication and compassionate service, you’ll ensure customers feel confident, informed, and well taken care of throughout the repair journey.

Key Responsibilities

• Welcome customers with professionalism and warmth in person, by phone, and via email.
• Enter and maintain accurate customer and vehicle information in Nexsyis or related systems.
• Open and maintain customer files and repair orders.
• Schedule repair estimates, drop-offs, and deliveries in coordination with estimators and production teams.
• Communicate with our centralized call center to ensure a smooth customer experience.
• Guide customers through drop-off procedures and obtain required repair authorizations.
• Coordinate rental car arrangements and insurance approvals as needed.
• Collect payments, finalize paperwork, and ensure accurate documentation is completed.
• Resolve customer concerns promptly and courteously.
• Perform administrative tasks, including filing, scanning, and maintaining a clean and organized front office.