Customer Service Representative

Job Overview

Are you someone who thrives on building strong customer relationships, solving challenges, and keeping operations running smoothly? Join our team in Sudbury and become a trusted partner to some of the region's leading mining operations. In this fast-paced role, you'll be the vital link between our customers, mine sites, and internal teams, ensuring parts are sourced, orders are processed accurately, and critical equipment stays operational. If you're customer-focused, detail-oriented, and enjoy a role where no two days are the same, we'd love to hear from you.

Reports to: Manager, Warehouse Operations
Shift: Monday-Friday 8 hours/day
Safety Sensitive: No- RCMP criminal record check and submission of 5-year provincial driving record will be required
Travel: up to 25% within Canada
Relocation: This position does not offer relocation

Key Job Responsibilities

• Serve as the primary point of contact for customers, supporting all parts-related inquiries
• Prepare accurate parts quotations for mine sites and shop operations
• Process and manage customer purchase orders, including major shutdown orders
• Work closely with customers and internal teams to resolve order, delivery, and service issues
• Process customer returns, credits, and related documentation
• Partner with Accounts Receivable to assist with invoice and payment inquiries
• Maintain accurate records within component tracking systems and generate reports as needed
• Support parts sourcing activities by working with external vendors when required

Qualifications/Requirements

• 1-3 years of customer service experience
• High school diploma required
• Experience in parts, industrial, mining, heavy equipment, or related industries is considered an asset
• Exceptional customer service and relationship-building skills
• Strong communication skills with the ability to work effectively with internal and external stakeholders
• Highly organized with the ability to manage multiple priorities and deadlines
• Strong attention to detail and commitment to accuracy
• Solid analytical, troubleshooting, and problem-solving skills
• Experience with SAP and Microsoft Office applications is preferred
• Ability to thrive in a fast-paced environment

Additional Information

This posting reflects an existing vacancy within our organization. The position is currently open, and we are actively seeking a candidate for immediate placement. The successful applicant will fill a vital role that is ready to be stepped into without delay. Artificial Intelligence (AI) may be used to assist with interview scheduling and other administrative tasks during the hiring process. However, AI is not used in candidate screening, evaluation, or selection decisions. All hiring decisions are made by our human hiring teams and your application will be reviewed and considered personally by one of them.

Accommodation during the recruitment process is available on request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Note to Recruiters: Komatsu and its subsidiaries do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Komatsu, directly or indirectly, will be considered Komatsu property. Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.