Customer Service Representative, Korean Speaking

Where You’ll Make a Difference

· Manage end-to-end Order-to-Cash activities to ensure timely order fulfilment for B2B customers.

· Process domestic, export, and consignment orders, including order entry, confirmation, invoicing, and delivery follow-up.

· Coordinate with internal teams to resolve order fulfilment and operational issues.

· Prepare and manage required order and delivery documentation.

· Process credit and debit notes related to orders and customer complaints.

· Handle customer complaints and service cases related to sales orders.

· Respond to customer inquiries accurately and within agreed timelines.

· Maintain strong working relationships with internal and external stakeholders.

· Support internal and external audits when required.

What Makes You the Right Fit

· Bachelor’s degree in any field.

· 2–3 years’ experience in B2B Customer Service, Order Management, or Supply Chain.

· Basic knowledge of domestic and international trade processes.

· Proficiency in SAP and MS Office.

· Business-level Korean and English communication skills (written and verbal).

· Good communication and teamwork skills.

· Comfortable working in a cross-cultural environment.

How Would You Stand Out?

· Proficiency in English and local languages are huge advantage.

· Solutions-driven and thrives under pressure.

· Independent, a team player, collaborative.

Why Choose Us?

· Fun and positive working environment

· Career development

· Learning and development programs