Customer Service Representative
Posted Updated 11
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Description
West Coast Hydro-Jet & Rooter Services is a well stablished Plumbing company doing business in Southern California for over 30 years. Our approach is a supportive and collaborative team environment. We prioritize work-life balance—discover why leading businesses trust us and why you’ll love working here!
The Customer Service Representative position acts as the primary point of contact between a company and its customers. The main job is to answer questions, resolve complaints, and handle transactions to ensure customer satisfaction and brand loyalty.
- Answering Inquiries: Respond to customer questions via phone calls, emails, live chat, text messages, or social media.
- Resolving Complaints: Listen to customer issues, show empathy, and offer solutions such as refunds, exchanges.
- Processing Transactions: Take orders, process billing or payments, and handle returns or cancellations.
- Escalating Issues: Transfer complex, high-level, or unresolved problems to a supervisor or specialized department.
WHAT SETS L.A. HYDRO-JET APART:
- Competitive hourly wages and benefits package.
- This is hybrid position after successful completion of training.
- Career growth opportunities.
- Promote from within culture, with over 90% of our leadership positions filled from internal promotions.
WHAT L.A. HYDRO-JET NEEDS FROM YOU:
- Two - five years of experience in customer service.
- Strong communication skills.
- Able to handle multiple tasks at one time.
- Work successfully and efficiently with other team members.
- Meet productivity standards; complete work in a timely manner.
WHAT SETS YOU APART:
- De-escalation and conflict resolution.
- Ability to overcome objections.
- Build brand loyalty.
L.A. Hydro-Jet and Rooter Service determines compensation based on the cost of labor across several US geographic markets. The pay range for this position is $21-$24/hr. Pay is based on a number of factors, including market location, job-related knowledge, skills, and experience.
Ready to get started?
Apply today for the Customer Sales Representative position and take the next step in your professional growth.
As published by greenhouse · 8 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Location
Short answers (2)
- What city and state do you currently reside in?
- How did you hear about this opportunity? If referred by an employee, please share the referrer's first and last name.
Pick from a list (6)
- Are you able to perform the essential job functions of the job for which you are applying with or without reasonable accommodation? Note: We comply with the ADA and consider reasonable accommodation measures that may be necessary for qualified applicants/employees to perform essential job functions.
- Have you previously worked for Helios or any of its subsidiaries or affiliates (Advanced Climate Solutions, Advanced Mechanical Services, Alpine Mechanical Services, BERCO, L.A. Hydro-Jet & Rooter Service, Action Plumbing, and/or Design Air Systems)? If yes, please select your previous employer from the dropdown below.
- Are you serving, or have you ever served in the Armed Forces of the United States of America (to include active duty, Reserves, or National Guard)?
- Will you now or in the future require sponsorship to accept employment?
- Do you currently have any relatives working for Helios or any of its subsidiaries or affiliates (Advanced Climate Solutions, Advanced Mechanical Services, Alpine Mechanical Services, BERCO, Design Air Systems, LA HydroJet, and/or Action Plumbing)?
- Yes, I'd like to receive text messages.