Customer Service Representative

Salary Range for 18 and over is $15.00 - $19.84

Minimum Starting Wage for 16 is $13.00

The Customer Service Representative is in many instances the first impression the local community members and guests see when they visit our facilities. This position is a part of promoting wellness, health, and fitness. You will receive training in industry standard management software, administrative duties, and processing finances.

Essential Job Functions and Responsibilities:

• Greet customers and guests promptly in a friendly and professional manner as they come in and as they leave.

• Responsible for assisting members and guests with registration process, payment, membership, facilities, facility rentals, parks, etc. in a timely fashion.

• Accept and process program, facility and membership registrations and any transfer, suspension, and cancellation request.

• Answer telephone in a timely and courteous manner with messages communicated promptly.

• Handle cash, check, or bank cards for payment. Making change accurately and reconciling.

• Manage the front counter operations including paperwork filing and maintaining guest records.

• Conduct CORE tours with patrons.

• Performs basic cleaning, sanitizing, maintaining and up-keeping tasks.

• Ability to multitask, be flexible and adaptable to new situations.

• Perform other duties as assigned.

Job Qualifications:

• Applicants must be 16 years of age or older in compliance with Illinois Child Labor Laws and the Fair Labor Standards Act.

• Requires strong people, customer service and leadership skills.

• Skills in math, detail orientation, cash handling and computer preferred.

• CPR/AED/First Aid certification within 90 days of hire.

• Ability to lift and/or move up to 50 lbs. with assistance.

Work Environment:

The physical demands of this position are minimal, however active. Perform hand and arm movements as when working on a computer keyboard or calculator. Reading handwritten information and writing legibly. Job may include standing, walking, lifting, twisting, bending, or squatting.

What WE Offer - Part Time Benefits:

• Paid Leave

• Free CORE Membership and discounts on other programs

• Fun and Educational Environment

• Flexible Schedules

• Lasting Friendships

• Skill Development

• Community Impact