Customer Service Representative

Job Title: International Voice Support Executive

Work Type: Full-time

Shift: 247 Rotational (including night shifts and weekends)

Role Overview:

We are seeking a highly skilled and customer-focused International Voice Support Executive to join our dynamic team. The ideal candidate will possess strong communication skills, professional demeanor, and at least 1 year of hands-on experience in international voice processes. This is a customer-facing role requiring a strong commitment to excellence in service delivery.

Key Responsibilities:

• Handle inbound and outbound international customer calls professionally.
• Resolve customer issues efficiently while maintaining high satisfaction.
• Communicate clearly and confidently in English across different accents and cultures.
• Document customer interactions accurately in the CRM system.
• Adhere to process guidelines, SLAs, and quality standards.
• Collaborate with internal teams to ensure prompt resolution of escalated issues.

Required Expertise & Skills:

• Minimum 1 year of proven experience in International Voice Support (mandatory).
• Excellent verbal and written communication skills in English.
• Ability to adapt to changing shifts and work in a 247 rotational environment.

Mail - Kumarjosh.n@liveconnections.in

Phone - hidden_mobile