Customer Service Representative ll

SUMMARY
Inside Sales works as a liaison between the customer and operations to ensure ACMT is represented professionally and responsibly in the industry and that our organization meets the expected level of service and quality objectives of the customer.

ESSENTIAL JOB FUNCTIONS

Primary owner of demand management.
Provide customer support including processing sales orders, managing sales orders, and responding to internal and external customer inquiries.
Translate customer inquiries into ACMT actions.
Develop and maintain customer relationships making 100% customer satisfaction top priority.
Interact with internal departments to ensure customer expectations are communicated and met.
Strive to meet department metrics as outlined by Sales Manager and Sales Director.
Collaborates with sales managers to forecast portal downloads.
Able to anticipate issues and work with cross functional resources for problem resolution.
Provide support for ACMT customer accounts as priorities and schedules dictate.
Keep up-to-date knowledge of accounts.
Work directly with Sales Mangers and Product Managers to develop new business opportunities.
Work with accounting as needed to resolve credit issues.
Reviews customer backlog and historical reports to watch customer order patterns and provide early warning to buyers as new orders are needed.
Enter Customer complaints in Windchill, provide RMA to customers and work with cross functional team for closure.
Defend and refute Supplier Ratings to have ACMT maintain an acceptable level for Quality and Delivery.
Prepare and handle all documents and correspondence professionally and in a timely manner.
Willing to work flexible times as needed to support customer service levels.

*Other duties as required in support of the department and the company*

SUPERVISOR RESPONSIBILITIES
NA

*** This position is remote based in the US Mid West (TX, MN, CO, WI, IL, AL, GA)

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor’s Degree or 3 or more years in a customer service/inside sales role.
2-5 years of customer service experience with preparing quotations, order entry, contract review, expediting orders and updating order status

CERTIFICATES, LICENSES, REGISTRATIONS
NA

LANGUAGE SKILLS

Ability to read, write, speak, and understand English.
Proficient written and verbal communication skills.

JOB SKILLS

Solid critical thinking skills to analyze information and develop creative approaches to problem solving.
Excellent verbal and written communication skills.
Able to build rapport and enhance Amphenol CMT relationships with customers.
Exceptional organization skills, detail-oriented approach and thorough in completing tasks with speed.
Able to work professionally and effectively on the telephone, through email, written correspondence and PC.
Excellent computer skills with MS Office programs and experience with MRP systems.
Able and willing to work overtime and flexible hours to meet customer needs.
Self-motivated, have and maintain a positive attitude, show initiative and act with sense of urgency

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular sitting, standing and walking throughout the day to accomplish tasks
Occasional sitting
Manual and finger dexterity used regularly with some repetitive finger motions
Lifting and carrying up to 25 pounds, occasionally up to 50 pounds
Specific vision abilities include close and distance vision; able to identify colors, small letters and numbers; hand/eye coordination, depth perception and able to adjust focus
Hearing and speaking
Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, gripping, and crouching or stooping

WORK ENVIRONMENT
Remote environment: This is an environment where employees work from home or another location outside the office, using technology to communicate and collaborate with their colleagues and clients. The physical environment is flexible, customizable, and dependent on the employee’s preferences and resources. The company culture is usually informal, autonomous, and trust-based. The working conditions are adaptable, dynamic, and self-managed.

PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS
N/A

ENVIRONMENTAL POLICY
Amphenol Critical Medical Technologies is dedicated to identifying and reducing the environmental impact of its operations, activities, and products. It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all our global operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Amphenol Critical Medical Technologies.

EXPORT COMPLIANCE DISCLAIMER
N/A

TRAVEL
<10%

SALARY INFORMATION:
According to several states' laws, this position's salary range falls between $25.00 and $31.00 hourly. However, this salary information is merely a general guideline. When extending an offer, Amphenol Critical Medical Technologies considers various factors such as the position's responsibilities, scope of work, candidate's work experience, education/training, essential skills, internal pay equity, and market considerations.

Certain roles are also eligible for additional rewards, including merit increases and annual bonus. These awards are discretionary and allocated based on individual and company performance. U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 11 scheduled paid holidays, up to 80 hours of paid time off and sick paid time off.

AMPHENOL CMT RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS "AT-WILL." THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.

Amphenol CMT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. For more information regarding EEOC requirements please visit http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Amphenol CMT participates in the United States Department of Homeland Security E-Verify program. The E-Verify program is a web-based employment eligibility verification system for newly hired employees operated by the U.S. Citizenship and Immigration Services.

Any candidate that needs an accommodation or assistance with the application process should contact HR at Recruiting-Corp@AMPHENOL-CMT.COM