Customer Service Representative (Local Account)

Role Overview

The Customer Service Representative is responsible for delivering excellent support and service to clients or customers. This role requires strong communication skills, a customer-first mindset, and the ability to handle inquiries efficiently and professionally.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information and resolve issues in a timely manner.
• Maintain professionalism and empathy in all customer interactions.
• Document customer interactions and feedback accurately.
• Collaborate with internal teams to ensure customer satisfaction.
• Uphold service standards and contribute to continuous improvement.

Qualifications

• Completed at least 2 years of college education.
• Minimum of 6 months to 1 year of work experience in any field.
• Proficient in both English and Tagalog.