Customer Service Representative (Logistics) - Taguig
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Description
We are hiring for a Customer Service Representative to join a growing Logistics Account in McKinley, BGC Taguig, responsible for assisting customers with shipment-related inquiries, tracking deliveries, resolving issues, and ensuring a smooth and positive customer experience. The role requires strong communication skills and the ability to handle concerns efficiently in a fast-paced environment.
Key Responsibilities
- Handle inbound and outbound calls, emails, or chats related to logistics services
- Provide shipment tracking updates and delivery status information
- Address customer concerns, complaints, and requests in a timely manner
- Coordinate with internal teams (operations, dispatch, warehouse) to resolve issues
- Process orders, update records, and maintain accurate customer information
- Ensure customer satisfaction by delivering professional and courteous service
- Escalate complex issues when necessary
Requirements
- At least a high school graduate
- Must have at least 6 months of BPO experience
- Must be conversant in both spoken and written English
- Amenable to work fully on-site in BGC Taguig
- Amenable to work on graveyard shift and shifting schedule
- Can start ASAP
Benefits
- Virtual Recruitment Process
- Free HMO
- Free Dependents
- Night Differential
- Program Incentives
Please note that this is contingent to the final company or account you'll be profiled to.
As published by workable · 19 questions
Basics
First name, Last name, Email, Headline, Phone, Resume, Cover letter
Short answers (6)
- Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1.
- What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A.
- Which location are you residing in? (City of Residence)
- How much was your last monthly compensation package (in PESO)? (i.e. 16000)
- How much is your expected salary (in PESO)? (i.e. 18000)
- What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?
Pick from a list (13)
- How did you know about this position?
- How many months of BPO experience do you have?
- Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A.
- What is your highest educational attainment?
- Which location do you prefer working in?
- When is the soonest you are available to start working?
- Are you currently enrolled or have plans in enrolling in school?
- Do you have any plans to work abroad in the next two years?
- Are you willing to work fully onsite?
- Are you willing to work on shifting schedule and graveyard shift?
- Are you willing to work during weekends, holidays, and render paid overtime?
- Are you currently employed?
- Are you willing to undergo both virtual and onsite recruitment processes?