Customer Service Representative (Logistics) - Taguig

Open 16d

We are hiring for a Customer Service Representative to join a growing Logistics Account in McKinley, BGC Taguig, responsible for assisting customers with shipment-related inquiries, tracking deliveries, resolving issues, and ensuring a smooth and positive customer experience. The role requires strong communication skills and the ability to handle concerns efficiently in a fast-paced environment.

Key Responsibilities

Handle inbound and outbound calls, emails, or chats related to logistics services
Provide shipment tracking updates and delivery status information
Address customer concerns, complaints, and requests in a timely manner
Coordinate with internal teams (operations, dispatch, warehouse) to resolve issues
Process orders, update records, and maintain accurate customer information
Ensure customer satisfaction by delivering professional and courteous service
Escalate complex issues when necessary

Requirements

At least a high school graduate
Must have at least 6 months of BPO experience
Must be conversant in both spoken and written English
Amenable to work fully on-site in BGC Taguig
Amenable to work on graveyard shift and shifting schedule
Can start ASAP

Benefits

Virtual Recruitment Process
Free HMO
Free Dependents
Night Differential
Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.

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What this application asks

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First name, Last name, Email, Headline, Phone, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?

Are you currently enrolled or have plans in enrolling in school? yes / no
Do you have any plans to work abroad in the next two years? yes / no
Are you willing to work fully onsite? yes / no
Are you willing to work on shifting schedule and graveyard shift? yes / no
Are you willing to work during weekends, holidays, and render paid overtime? yes / no
Are you currently employed? yes / no
Are you willing to undergo both virtual and onsite recruitment processes? yes / no

Customer Service Representative (Logistics) - Taguig

What this application asks

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