Customer Service Representative

As a Customer Service Representative with a technical focus, you will be a key person in our team. You will:

• Provide first-class support to our customers via phone and email.
• Troubleshoot and resolve technical issues in our SaaS platform.
• Work closely with the development and operations teams to escalate complex cases.
• Contribute to improvements in our processes and documentation.

We Are Looking For Someone Who

• Has an interest in and basic technical understanding of various system solutions.
• Is curious about new technology, enjoys learning, and is interested in how AI can improve customer service and daily work.
• Is communicative, solution-oriented, and enjoys customer contact.
• Thrives on being the “spider in the web” with many points of contact.
• Is fluent in Swedish and English, both spoken and written; knowledge of Finnish is a big plus.
• Experience with SaaS systems or procurement systems is meritorious but not required.
• We also expect our employees to be team players, to respect and value each other and our customers, and to be determined to do what it takes to deliver on our promises.

We Offer

• A dynamic work environment with engaged colleagues.
• Opportunities to develop within technology and customer relations.
• An exciting and developing everyday life in a fun and flexible work environment.
• Wellness allowance and other health-promoting initiatives.
• Modern office premises in central Stockholm.
• Social activities and team events.

Location

Stockholm with the possibility of hybrid work.