Customer Service Representative (m,f) Banking or software products : German or Dutch (copy)

Start: asap

DUTIES AND RESPONSIBILITIES

• Management of incoming calls, chats and emails,

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team targets and case handling quotas

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

REQUIREMENTS:

• Native/Fluent in German or Dutch & Fluent in English (at least B2 level), both orally and written
• Holder of a high school diploma or equivalent
• Previous work experience in customer services experience
• Ability to identify, apply and explain your product and/or service expertise with clarity
• Tech savvy and full proficiency with MS Office products
• Resident of Greece or ability to relocate under short notice.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Hybrid option after probation period
• 25 days’ annual leave per year
• Relocation support
• Guidance and tools to reach your full potential.