Customer Service Representative

Job summary:

Maharah Human Resources Company is looking for a motivated customer service representative to join our dynamic team. You will serve as a key point of contact between the company and our valued customers, ensuring seamless communication and excellent service delivery.

Key responsibilities:

• Respond promptly to customer inquiries through various channels including phone, email, and chat.
• Provide detailed information about company services and policies.
• Handle and resolve customer complaints with professionalism and empathy.
• Maintain accurate records of customer interactions using the company’s CRM system.
• Coordinate with internal teams to resolve customer issues effectively.
• Ensure follow-ups to enhance customer satisfaction and loyalty.

Requirements

• High school diploma or equivalent; further education is beneficial.
• Previous experience in customer service or related roles is preferred.
• Strong verbal and written communication skills.
• Ability to manage difficult situations calmly and efficiently.
• Proficient in using computers and CRM software.
• Excellent problem-solving abilities and attention to detail.
• Ability to work collaboratively within a team.

Benefits

• Stimulating work environment
• Competitive salary and incentives
• Career development opportunities