Customer Service Representative (Mandarin Bilingual) | 20704
Posted Updated
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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!
Customer Service Representative (Remote)
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
And we’re looking for a Customer Service Representative to start immediately!
Duties and Responsibilities include but are not limited to:
Handle English- and Mandarin-speaking customer inquiries, calls, messages, and CRM records.
Prepare/review estimates, product details, pricing, and glass/order information.
Send invoices, collect deposits, follow up with customers, coordinate approvals, and support scheduling.
Prepare/review estimates, product details, pricing, and glass/order information.
Send invoices, collect deposits, follow up with customers, coordinate approvals, and support scheduling.
Qualifications:
• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English and Mandari communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details
Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps
Benefits:
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
Schedule: US work hours (20-40 hours per week)
Location: This is a remote job
Salary Package per month:
• Entry Level (1-3 years of experience): Up to $1100
Skills
As published by lever · 24 questions · 3 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn Profile URL
Short answers (5)
- Current Monthly Salary/Compensation (USD)
- Expected Monthly Salary/Compensation (USD)
- Current Location (City, Country)
- Who referred you to this position? Enter their first and last name here. optional
- Website, blog or portfolio:
Pick from a list (13)
- What experience level do you have for this position? optional
- How did you hear about this job? optional
- Are you currently employed or working on any projects?
- If you are currently employed, what is your notice period? optional
- Have you worked for Wing Assistant before?
- During what time of the day can you work? optional
- Wing Assistants are enrolled in a screen monitoring program for Quality Assurance purposes. Are you okay with this arrangement?
- Are you open to helping clients with standard virtual assistant/admin tasks in addition to the specialized tasks associated with this role?
- Would you be willing to make phone calls on behalf of the client, as needed, if required?
- Are you willing to take on additional responsibilities and allow your role to evolve based on your skillset, previous experience, and the needs of the client to ensure a successful working relationship?
- Are you open to working in a hybrid setup during training and nesting, and then transitioning to a fully remote setup once matched with a client? optional
- Which industries have you worked in? (Select all that apply.) optional
- Which region of the Philippines do you currently reside in?
Written answers (3)
- Desired salary per month (in your local currency):
- What is your earliest start date?
- Paste the link to the brief video introduction highlighting your experience and significant achievements. Failure to submit one will result to the disqualification of your application.
Attachments (3)
- Please upload a screenshot of your main internet download and upload speeds. You may use https://www.speedtest.net/ to test your connection. The screenshot should look as follows: https://imgur.com/BITfji6
- Please upload a screenshot of your backup internet download and upload speeds. You may use https://www.speedtest.net/ to test your connection. The screenshot should look as follows: https://imgur.com/BITfji6
- Please upload a screenshot of your computer specifications. The screenshot should look as follows: https://imgur.com/Rv1iOfL