Customer Service Representative (Manufacturing / B2B)
Join an Employee-Owned Company
Laminate Technologies is a 100% employee-owned manufacturing company seeking a Customer Service Representative for our Gallatin, TN location.
This is a fast-paced role supporting business-to-business customers and coordinating with Sales, Scheduling, Manufacturing, Quality, Purchasing, and Accounting to ensure orders are processed accurately and delivered on time.
Candidates should reside within commuting distance of Gallatin; TN. Relocation assistance is not available.
What You'll Do
- Manage customer orders from entry through delivery
- Serve as the primary contact for assigned customers
- Monitor inventory, production schedules, and delivery commitments
- Communicate order status, delays, and customer concerns
- Coordinate with internal departments to resolve issues
- Research and resolve customer complaints and order discrepancies
- Maintain customer records, pricing, and product information
- Support quoting, samples, and customer requests
- Track open orders and delivery performance
- Provide backup support for other office functions as needed
Why Join Us?
- Employee Stock Ownership Plan (ESOP)
- Profit Sharing
- Competitive Pay
- Medical, Dental & Vision Insurance
- 401(k)
- Paid Time Off & Holidays
- Employee Assistance Program
Our Ideal Candidate
We're looking for someone who takes ownership, communicates proactively, and works well across departments to ensure customers receive exceptional service. If you enjoy solving problems and making a direct impact in a small, employee-owned company, we'd like to hear from you.