Customer Service Representative

We are seeking an experienced Client Service Representative (CSR) to join our team at VCA California Veterinary Specialists in Murrieta.

At VCA California Veterinary Specialists Murrieta, we take our mission seriously: your pet’s health is our top priority, and excellent service is our goal. We strive to provide an exceptional experience for every client and pet who walks through our doors.

We are looking for a friendly, professional, and compassionate individual who thrives in a fast-paced environment and is committed to providing outstanding client service.

Why We Need You

As one of the first points of contact for our clients, the Client Service Representative plays an important role in creating a welcoming experience and building trust and confidence in our hospital team.

Essential Functions

• Greet clients and their pets and provide a welcoming, professional experience.
• Answer incoming calls and assist clients with questions and hospital information.
• Schedule and confirm appointments.
• Make outbound calls for follow-ups and prospective clients.
• Present and explain fees and process payments.
• Assist clients with products, services, and prescriptions.
• Provide general education regarding non-medical pet care, including heartworm prevention, housebreaking, and flea and tick control.
• Maintain accurate medical records, charts, reports, and correspondence.
• Assist with maintaining a clean and organized hospital environment, including the removal of animal waste when necessary.
• Work closely with the hospital team to help ensure clients and patients receive timely and compassionate service.

Qualifications

• At least one year of customer service experience.
• High school diploma, GED, or equivalent.
• Excellent communication and listening skills.
• Compassion for both pets and people.
• Strong problem-solving and decision-making skills.
• Ability to learn and apply new information.
• Proficiency with Microsoft Office.
• Ability to work non-traditional hours, including nights, weekends, and holidays.
• Ability to lift up to 40 lbs.
• Ability to work in an animal hospital environment with potential exposure to allergens, contagious diseases, noise, odors, bites, scratches, and animal waste.

Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $20–$23 per hour.

We offer competitive compensation and a comprehensive benefits package, including medical, dental, and vision coverage, paid vacation and sick time, 401(k), generous employee pet discounts, and more.

If you are a current associate, please apply through our internal career site. Log into Workday and select the Jobs Hub app or search for Browse Jobs.

This position description outlines the general nature and level of work expected and is not intended to be a complete list of all duties, responsibilities, or qualifications. Management reserves the right to revise the job description or assign additional responsibilities as business needs change, including emergencies, staffing changes, workload, or technical developments.

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For our complete EEO statement, please visit the VCA Careers website.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.