Customer Service Representative

Function & Responsibility

Receives (by telephone, email or teams) requests for quotations, orders, and lead times from customers. Make quotations on standard items, enter orders, and relays pertinent order information to customers. Coordinate with other departments in handling of purchase orders and providing excellent service to customers.

Primary Responsibilities:

• To answer sales and customer service calls from our customers in a timely and friendly manner.
• Advise customers on various aspects of product line.
• Makes price quotations immediately by phone and email on price book items.
• Prepares forms for price quotations on items not contained in price book and forwards to clerk for preparation of quotations.
• Checks with credit department concerning credit status of customer when rush orders are received.
• Follow up on inquiries regarding delivery information.
• Work closely with expeditor in production control regarding deliveries of scheduled shipments.
• Handles the needs of sales representatives and customers by area of the United States.
• Makes price quotations immediately by phone on price book items. Prepares forms for price quotations on items not contained in price book and forwards to clerk for preparation of quotations.
• Maintains files of active orders and posts activity such as change notices, scheduling changes, partial shipments, and credit changes.
• Act as an initial contact in investigating and resolving when possible any issues arise in the course of providing service.
• Input accurate information into the order system; ensuring all records and required information is retained on each customer’s account.
• Perform other job duties as assigned.