Customer Service Representative

Customer Service Representative / Office Support Specialist
Pay Rate: $18.00 per hour
Schedule: Monday–Friday, 8:30 AM–5:00 PM

Job Summary

We are looking for a reliable and detail-oriented Customer Service Representative / Office Support Specialist to join our team. This position involves assisting customers, processing orders, responding to inquiries, and providing administrative support to ensure daily operations run smoothly.

The ideal candidate will have strong communication skills, be organized, and be comfortable working in a fast-paced office environment.

Key Responsibilities

• Enter, process, and update customer orders accurately and efficiently.
• Respond to customer questions and requests through a ticketing system.
• Monitor orders and follow up to ensure timely processing and completion.
• Provide customer service and support by resolving issues and answering inquiries.
• Communicate with internal departments to address order-related questions or delays.
• Maintain accurate customer information, order records, and documentation.
• Assist the sales team with daily administrative and customer support tasks.
• Perform general office duties and other assigned responsibilities.