Customer Service Representative
Who We Are
Meritum Energy is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout Texas, New Mexico, Florida, Oklahoma, Arkansas, Missouri, Kansas, and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service.
Why Join Us?
We're committed to supporting our team members with benefits that match our values of safety, service, and stability. Here's what you can expect:
- Competitive hourly wage
- 401(k) with 6% company match
- Health and vision insurance
- Company paid dental insurance
- Company paid AD&D and life insurance
- Paid time off with rollover hours
- Referral bonus programs
Job Summary:
Cleveland Petroleum, a Meritum Energy Holdings company in Cleveland, OK, is looking for a full-time Customer Service Representative to join our team! The Customer Service Representative will interact with customers by proactively addressing inquiries and resolving concerns. Our Customer Service team is committed to Service, Efficiency, and Safety.
Duties/Responsibilities:
- Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company
- Collects and enters orders for new or additional products or services
- Supports the team during peak winter months by handling increased call, order, and delivery request volume
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards it to the assigned specialist or other appropriate staff
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Performs other related duties as assigned
The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.