Customer Service Representative

Job Description

 Answering customer service queries over the phone and via email

 Ensuring a high standard of customer service at all times

 Working as part of a proactive team to ensure all phone calls are answered,

handled and recorded on the system

 Following CS policies and procedures

 Prioritising complaints and ensuring all queries are followed up and recorded on

the ZenDesk

 Liaising with a number of internal departments, stores and fulfilment centres

 Providing knowledge of product line, prices, delivery times, online orders, various

marketing promotional services, and similar data, as required

 Ad hoc duties as they arise

Other Skills / Qualification:

 Competencies

 Excellent interpersonal and communication skills – written and verbal

 Team Player

 Passionate about customer service and has a drive to improve the process and

service

 Proficient user of Microsoft Office, Zen Desk