Customer Service Representative
Mr. Greens Produce is hiring a highly motivated Customer Service Representative!
Apply Today!
Overview:
Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Florida. With deliveries 365-days a year, 7-days a week and multiple runs per day, Mr. Greens has set the gold standard for service. Mr. Greens serves a large variety of clients, including restaurants, hotels, country clubs, caterers, grocery stores and retail outlets.
Summary:
Mr. Greens is looking for a highly motivated and dedicated Customer Service Rep. In this position, you will play a vital role in the Customer Service function of the company. The position is responsible for resolving escalated customer issues, working with clients and vendors to resolve concerns. Respond to any claims submitted by customers. Analyzing any errors committed and provide feedback for improving procedures.
Accountabilities:
- Responsible for working directly with customers, sales and production to ensure job is completed correctly.
- Answer inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc.
- Ensuring excellent relationships between production, vendors, sales and customers requiring strong organizational work habits, good judgment, excellent communication skills, and follow-through on time-sensitive activities.
- Provides timely resolution of customer complaints, concerns, and inquiries
- Builds effective relationships and trust with customers and potential customers by listening to their needs
- Responds professionally to all customer requests
- Personally, act as the representative on behalf of the company in all activities. Including reviewing proofs with a customer and notifying the customer of alteration charges.
- Serves both Sales Reps and Customers as primary contact and source of information.
- Services the customer by solving problems, gathering and transmitting information as needed and demanding the highest quality product.