Customer Service Representative

Mr. Greens Produce is hiring a highly motivated Customer Service Representative!

Apply Today!

Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Florida. With deliveries 365-days a year, 7-days a week and multiple runs per day, Mr. Greens has set the gold standard for service. Mr. Greens serves a large variety of clients, including restaurants, hotels, country clubs, caterers, grocery stores and retail outlets.

Summary:

Mr. Greens is looking for a highly motivated and dedicated Customer Service Rep. In this position, you will play a vital role in the Customer Service function of the company. The position is responsible for resolving escalated customer issues, working with clients and vendors to resolve concerns. Respond to any claims submitted by customers. Analyzing any errors committed and provide feedback for improving procedures.

Responsibilities:

• Answer inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc.
• Handle and carefully respond to all customer and sales inquiries via phone, email and chat
• Provide excellent customer service
• Aim to answer questions on the first call by being proactive in your customer service approach
• Facilitate communication among customers, sales, transportation and warehouse.