Customer Service Representative

Position Summary

Ohio Car Wash Holdings is seeking a dependable, customer-focused Customer Service Representative to join our growing Customer Experience team. This position serves as the primary point of contact for customers across multiple express car wash brands, providing exceptional service while supporting administrative operations and department initiatives.

he ideal candidate is professional, organized, detail-oriented, and able to manage multiple priorities in a fast-paced office environment.

Benefits:

- Competitive Pay

- Medical, Dental, Vision, and Life Insurance

- 401 (k) plan, Company Match eligibility after 1 year of employment (dollar for dollar match up to 5%)

- Paid Time Off after 90 days of employment/Paid Holidays

- Continuing Education reimbursement $2500 annually

Work Schedule: Monday-Friday | 8:00 a.m. - 5:00 p.m.

Essential Responsibilities

• Provide exceptional customer service by phone, email, and other communication channels.
• Assist customers with memberships, billing, cancellations, refunds, and account maintenance.
• Respond to customer inquiries promptly and professionally.
• Accurately document customer interactions and account activity.
• Complete Camera Safety Audits and maintain accurate electronic records.
• Assist with reports, spreadsheets, SOP updates, and other administrative projects.
• Follow company policies, department procedures, and attendance expectations.
• Collaborate with team members while working independently when appropriate.
• Support additional departmental projects as business needs evolve.