Customer Service Representative (Native Catalan)

About the role

We are looking to expand our member/client service and attention team for one of the most prestigious sporting entities in Barcelona.

If you are a proactive person, with good interpersonal skills and a desire to work in a dynamic public-facing environment, this is your opportunity!

What you'll do

Personalized in-person and telephone customer service for members, clients, and visitors (national and international).

Management of administrative procedures linked to memberships, registrations, cancellations, and modifications of the entity's data.

Resolution of incidents, inquiries, and complaints efficiently and with excellent service.

Advice and information regarding services, exclusive advantages, events, and access to the facilities.

Logistical and operational support on match days or special events regulated by the entity.

What you'll get

Salary: 20.79 — gross / hour (a very competitive remuneration in the sector).

Training: Provided by the company starting from June 15th (paid)

How you'll work

Type of working day: We have different schedule options depending on service needs:

Full-time: From 9:00 h to 18:00 h (8 working hours including a break).

Part-time (Mornings): From 9:00 h to 13:30 h.

Part-time (Afternoons): From 13:30 h to 18:00 h.

Requirements

Languages: Excellent command of Catalan (mandatory) and a good level of English (other languages will be valued).

Image and attitude: Excellent appearance, strict punctuality, empathy, and communication skills.

Availability: Total flexibility to work weekends, holidays, and vacation periods (especially July, August, and Christmas).