Customer Service Representative

Nelson Mazda is looking for a Customer Service Representative to join our team! We are seeking a positive, energetic, and customer-focused individual who is passionate about delivering exceptional service and creating outstanding experiences for every guest. If you have strong communication skills, enjoy working in a fast-paced environment, and thrive on building relationships, we'd love to meet you.

Compensation: $20/hour, based on experience

Job Responsibilities

• Manage the customer follow-up process to ensure an exceptional ownership experience.
• Utilize the dealership CRM system to maintain accurate customer records and communications.
• Answer incoming phone calls professionally and schedule service appointments.
• Confirm next-day appointments with customers.
• Complete daily task lists accurately and on time.
• Assign incoming leads promptly and accurately.
• Make follow-up calls after service visits to ensure customer satisfaction.
• Maintain accurate notes and customer interactions within the CRM.
• Provide outstanding customer service through professional, friendly, and timely communication.
• Support the Service Department with additional administrative and customer service tasks as assigned.