CUSTOMER SERVICE REPRESENTATIVE
We are seeking an experienced and compassionate Full-Time Customer Service Representative (Veterinary Receptionist) to join our veterinary hospital team.
Position Summary
You are the first and last face our clients see. You set a warm, welcoming tone for pets and their owners. This role balances client care with smooth front-desk operations in a fast-paced environment.
Job Details
· Employment Type: Full-time
· Benefits: Comprehensive benefits package included (medical, dental, vision, 401K (matching), STD, LTD, personal pet discounts, and a great paid time off package)
· Opportunities to grow/advance into other roles within the clinic.
Key Responsibilities
· Client Communication: Answer multi-line phones, greet clients warmly, and answer basic questions about our services.
· Scheduling: Book appointments, surgeries, and follow-up visits using our scheduling system.
· Medical Records: Create, update, and maintain accurate electronic and physical patient records.
· Facility Care: Keep the waiting lobby, front desk, and common areas clean, safe, and tidy.
· Billing and Checkout: Process payments, explain invoices, and handle check-in/check-out duties.
Qualifications
· Experience: Minimum of 1 year of customer service (CSR) experience required.
· High school diploma or equivalent.
· Comfort working in a busy environment with animals present.
· Strong attention to detail and basic computer skills.
National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.
Purpose: Give pets and the people who love them more quality years together
Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.
Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next
One NVA: Bringing General Practice & Ethos Together
NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us: