Customer Service Representative

📍 Location: Victoria Island, Lagos (Office/Hybrid)
Job Type: Independent Contractor
Compensation: ₦150,000 gross
Application Deadline: 27 October 2026

Job Field: Customer Service / Technical Support

About the Role

OhmFlex is seeking a customer-focused Customer Service Representative to assist customers with product setup, connectivity, and technical enquiries across multiple support channels while helping improve service delivery.

Key Responsibilities

• Respond to customer enquiries via email, live chat, and phone within response targets.
• Guide customers through app setup, device pairing, Wi-Fi troubleshooting, and product features.
• Record support cases and manage returns, replacements, and warranty claims.
• Escalate technical issues with clear documentation.
• Identify recurring problems, update FAQs, and share customer feedback with the product team.
• Learn and provide support for OhmFlex Smart Hub, Smart Switch, Smart Socket, and Power Monitor products.

Requirements

• 1–2 years’ experience in customer service, technical support, or help desk operations.
• Excellent written and verbal communication skills.
• Strong troubleshooting, organisational, and customer relationship management skills.
• Familiarity with iOS/Android apps, Wi-Fi, connected devices, and ticketing or CRM tools.
• Ability to manage multiple enquiries, work independently, and handle frustrated customers professionally.
• Experience with smart-home technology, IoT support, CRM tools, or basic home electrics is an added advantage.

What We Offer

• Full product training and a personal set of OhmFlex devices.
• Direct access to the product team.
• Learning and development opportunities.
• A collaborative environment and hybrid working arrangement.

How to Apply

📧 Apply via: HR.Nigeria@escrow-tech.co.uk

Submit your CV and a short cover letter describing how you helped a frustrated customer resolve a technical problem.