Customer Service Representative

Do you have a talent for making people feel heard and supported, especially over the phone? We’re looking for dedicated full-time skilled Customer Service Representatives who thrive on solving problems, building genuine connections, and delivering exceptional service with every conversation.

Key Responsibilities:

• Promptly answer incoming calls to provide a responsive and personalized customer experience
• Accurately verify, update, and maintain customer information and service details within our CRM system
• Schedule appointments with urgency and precision, following daily capacity guidelines and service priorities
• Collaborate with field technicians to ensure service records are completed and checked out correctly
• Respond to customer inquiries via phone, chat, and email with clarity, professionalism, and attention to detail