Customer Service Representative | ONSITE (Quezon City)
Description
What does a day in the life of a Customer Service Representative look like?
Respond promptly and professionally to customer inquiries via phone, email, and/or chat
Provide accurate information about products and services to customers
Resolve customer issues in a timely and efficient manner
Follow up with customers to ensure that their issues have been resolved to their satisfaction
Properly and accurately document customer interactions in the organization’s CRM
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborate with other departments as needed
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
What are the required qualifications of a Customer Service Representative?
- Previous customer service experience or equivalent
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications
Having these qualifications are helpful, but not required
- Previous experience in the call center environment
- Good communication skills, both verbal and written
- Proficient in using computers and various software applications
- Knowledge and experience with a CRM preferred
Ninja Perks and Benefits
- Full-time employees
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Beautiful office space (for onsite employees)
- Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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