Customer Service Representative - Onsite
Posted Updated
Description
Job Summary (Customer Service Representative - Maricopa County Housing Authority)
- Serve as the first business contact for visitors and callers at the Housing Authority of Maricopa County (HAMC).
- Greet and assist incoming visitors and callers inquiring about or applying for HAMC programs and services.
- Respond to inquiries and concerns from HAMC customers, the general public, and other agencies, or direct them to the appropriate contact.
- Manage front office reception area, including controlling traffic flow, monitoring business access, maintaining security awareness, and keeping the reception area tidy.
- Oversee front office operations and facilitate effective communication with staff.
- Answer complex customer calls and questions, demonstrating strong problem-solving skills and a broad knowledge base.
- Ensure all calls are answered or routed professionally, courteously, and in a timely manner.
- Prepare, review, and process specialized paperwork related to HAMC programs and services.
- Perform a variety of responsible and confidential office administration and support duties.
- Maintain strict confidentiality regarding client records, work-related issues, and organizational information.
- Exercise independent judgment within established guidelines and departmental policies.
- Heavy phone and customer service experience required; front office experience preferred.
- High School Diploma or GED required.
- Additional training provided as needed.
- Immediate availability required; no interviews will be conducted.
- Serve as the first business contact for visitors and callers at the Housing Authority of Maricopa County (HAMC).
- Greet and assist incoming visitors and callers inquiring about or applying for HAMC programs and services.
- Respond to inquiries and concerns from HAMC customers, the general public, and other agencies, or direct them to the appropriate contact.
- Manage front office reception area, including controlling traffic flow, monitoring business access, maintaining security awareness, and keeping the reception area tidy.
- Oversee front office operations and facilitate effective communication with staff.
- Answer complex customer calls and questions, demonstrating strong problem-solving skills and a broad knowledge base.
- Ensure all calls are answered or routed professionally, courteously, and in a timely manner.
- Prepare, review, and process specialized paperwork related to HAMC programs and services.
- Perform a variety of responsible and confidential office administration and support duties.
- Maintain strict confidentiality regarding client records, work-related issues, and organizational information.
- Exercise independent judgment within established guidelines and departmental policies.
- Heavy phone and customer service experience required; front office experience preferred.
- High School Diploma or GED required.
- Additional training provided as needed.
- Immediate availability required; no interviews will be conducted.