Customer Service Representative

Join Our Team: Empowering Business Growth Through Outsourcing Solutions.

In today’s fast-paced business world, many companies struggle with overflowing inboxes, constant calls, and endless tasks. That’s where we come in. 🙌

As a virtual assistant agency, we believe businesses thrive when they have the right people in the right roles. Joining our team means becoming part of a mission to empower businesses, drive growth, and strengthen customer connections. 😎

We partner with clients to bridge the gaps—managing customer interactions, handling key tasks, and bringing efficiency and professionalism to their operations. If you’re skilled, proactive, and passionate about making a difference, join us and help businesses achieve their goals. 🤩

Role Description

This is a full-time on-site Customer Service role located in Tegucigalpa. As a Customer Service representative at OWL Trusted Partner Solutions, you will be responsible for providing top-notch customer support, ensuring customer satisfaction, and delivering exceptional customer experiences on the phone. 🌟

Schedule Available:

🌟 Monday to Friday.
🌟11:00 AM - 8:00 PM (changes during daylight saving time).
🌟 Weekends off. 💤

Qualifications

♦️ Customer Support and Customer Service skills.
♦️ Phone Etiquette and Customer Experience.
♦️ Strong focus on Customer Satisfaction.
♦️ Excellent communication and interpersonal skills.
♦️ Ability to handle difficult customers with empathy and professionalism.
♦️ Problem-solving skills and attention to detail.
♦️ Prior experience in a customer service role is a plus.
♦️ Fluency in Spanish and English.

As a Customer Service Representative, you will have the opportunity to:

* Assist customers with inquiries and provide support via email, text and phone.
* Handle customer complaints and issues in a timely and efficient manner.
* Ensure all customer interactions are accurately documented in our system.
* Work collaboratively with other departments to resolve customer concerns.
* Maintain a professional and positive attitude at all times.

We’re seeking a candidate who can bring a unique perspective to our team and help us connect effectively with our diverse client base. We encourage women to apply, as this role may benefit from someone who can further enhance our inclusive approach and communication efforts. 🫵

At our company, we offer more than just a job; we offer a career. Here, you’ll find a supportive and positive environment where your growth and contributions are truly valued.

♣️ Permanent Employment & Growth Opportunities: We believe in long-term commitment, offering permanent roles with ample chances to advance within our company.
♣️ Work with U.S. CEOs: Gain hands-on experience working directly with leading CEOs across the United States, especially in California, where innovation thrives.
♣️ Comprehensive Benefits: We provide health, life, and dental insurance, along with generous Personal Time Off (PTO) that goes beyond legal requirements, ensuring you have the flexibility to recharge.
♣️ Great Team Culture: Collaboration is at the core of what we do. You’ll be part of a welcoming team that values teamwork, respect, and mutual support.

If you're seeking a long-term, rewarding career with room to grow in a dynamic and collaborative environment, our company is the place for you! 🤩

Location: Torre Metropolis, Tegucigalpa, Honduras

Skills required for this job:

• Attention to detail
• Client communication
• Customer service
• Problem solving
• Tech savviness