Customer Service Representative
CUSTOMER SERVICE REPRESENTATIVE
Westlake, Ohio company has an immediate opening for an experienced Customer Service Representative. We offer a pleasant work environment, a team-oriented atmosphere, great work-life balance, extensive product training, and an exciting growth culture!
About the role:
- Responsible for customer service activity including order entry, follow-up, tracking and handling all general customer inquiries generated from calls, EDI, email, fax, etc.
- Understand the needs and expectations of customers and provide relevant solutions.
- Engage in product discussions to identify needs and provide relevant solutions.
- Provide support as needed to the sales, operations, and repair/warranty team.
- Promote and up-sell monthly specials and promotions.
- Model core values of the Company by providing outstanding customer service and creating positive, long-term relationships with customers.
Skills and Abilities
- Excellent verbal and written communication skills.
- Adaptable and flexible in changing situations with customers, team members and products.
- Possess drive to learn and grow.
- Ability to handle customer calls promptly and professionally.
- Ability to balance sales persistence with customer care courtesy.
Education and Experience
- Proficient Microsoft Office and knowledge of ERP systems a plus.
- An Associate Degree in Business or equivalent experience in related field.
- 3-5 years of inside sales or customer care experience.
- Customer service experience including phone calls and data input.
- Experienced using CRM, HubSpot a plus.
Benefits:
- Medical, Dental, Vision Insurance
- PTO & Paid Holidays
- Life & LTD insurance
- 401k with company match
Compensation: Market competitive relative to experience.
Other Requirements:
Successful clearance of pre-employment background and drug screen required. For employment, all persons hired must provide valid proof of identity and eligibility to legally work in the United States.
An Equal Opportunity Employer, ADA Compliant, Drug-free and smoke-free workplace.