Customer Service Representative

About the Role

Paga Nigeria is seeking a Customer Service Representative to assist customers, respond to enquiries, resolve complaints, and provide support across its products and services.

Key Responsibilities

• Attend to customers via telephone, chat, and face-to-face interactions.
• Respond promptly to customer enquiries and resolve complaints.
• Document customer calls and enquiries accurately for reporting.
• Monitor call tracking and ensure timely follow-up on customer interactions within 24 hours.
• Direct unresolved issues to the appropriate departments.
• Conduct weekly visits to agent outlets.
• Prepare and submit weekly activity reports.
• Contribute to team goals and perform other duties assigned by the supervisor.

Requirements

• University degree or HND equivalent.
• Must have completed the mandatory NYSC.
• 1–2 years’ experience in a call centre or customer service environment.
• Knowledge of customer service principles and practices.
• Ability to manage assertive and irate customers.
• Good product knowledge and strong customer service skills.
• Computer literacy and ability to capture data accurately and promptly.
• Strong verbal and written communication, interpersonal, listening, and telephone skills.
• Attention to detail, accuracy, and flexibility.

How to Apply

📧 Apply via: https://paga.bamboohr.com/careers/428