Customer Service Representative
Posted Updated
This position is no longer accepting applications(closed Sep 5, 2026).
Work Mode: Hybrid
Salary: Basic - 70k, KPI - (20-100K)
Main Job Description of Inbound Team Agent
1. Customer Support via Inbound Channel
Salary: Basic - 70k, KPI - (20-100K)
Main Job Description of Inbound Team Agent
1. Customer Support via Inbound Channel
- Respond to customer inquiries through call platforms.
- Provide information about products, services, policies, and procedures.
- Assist customers with orders, payments, or account issues.
- Identify customer problems and provide solutions.
- Troubleshoot technical or service issues.
- Escalate complex cases to supervisors or specialized teams when necessary.
- Handle call conversations effectively.
- Navigate different systems (CRM, knowledge base, order system) while on call.
- Record customer interactions in the system.
- Update customer records and case notes accurately.
- Maintain a professional, polite, and friendly tone.
- Ensure quick response time and high satisfaction levels.
- Follow company communication guidelines and scripts.
- Stay updated on company products, promotions, and policies.
- Use internal knowledge bases to provide accurate answers.
- Meet KPIs such as:
- Average handling time
- Customer satisfaction (CSAT)
- Resolution time
- Average talk time.