Customer Service Representative & Parker Store Associate

The Customer Service Representative & Parker Store Associate supports daily Parker Store operations by delivering excellent customer service and assisting with sales transactions, hose assembly, inventory activities, and general store upkeep. This role serves as a key point of contact for walk-in customers and providing support to the Customer Service Team while maintaining high standards of safety, accuracy, and professionalism.

Duties/Responsibilities:

• Provide exceptional customer service to all Parker Store guests.
• Process customer orders accurately and efficiently.
• Solve application problems for counter customers and recommend appropriate solutions.
• Respond to customer inquiries regarding pricing, availability, product information, and technical support.
• Assemble hydraulic hoses and related products per customer and specification requirements.
• Maintain solid product knowledge, including competitive product crossovers.
• Diagnose customer needs and provide honest, trustworthy product recommendations.
• Maintain and follow all cash and credit handling procedures.
• Purchase parts for rush orders and expedite items as needed to meet customer timelines.
• Process customer returns and resolve order processing issues.
• Load and maintain customer part number cross-references and specific pricing information.
• Utilize printed and online vendor resources to support customer needs.
• Keep product data, reference materials, and literature up to date.
• Assist with cycle counts, housekeeping, and general store organization.
• Actively work to develop and improve customer service and technical skills.
• Ensure compliance with all company policies, procedures, and safety standards.