Customer Service Representative - Part time
Posted Updated 7
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Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
And we’re looking for a Customer Service Representative to start immediately!
Role: Customer Service Representative
Tasks:
1) Respond to customer inquiries from potential buyers and sellers on Flippa platform
2) Review existing data/documentation to answer customer questions without needing to ask Jared
3) Engage with sellers to gather additional information when needed
4) CRM data entry and cleanup
5) Outbound prospecting through Flippa's AI-assisted system (clicking through lists, sending pre-written emails)
6) Pre-qualify leads and book calls for Jared
7) Flag any inquiries with commercial/financial discrepancies for client's review
Tools Proficiency Required:
1) Flippa.com platform - experience required
2) CRM system - experience required
3) Slack - for communication
4) Email management
Software Client Willing to Train:
1) Specific Flippa workflows and processes
2) Company-specific CRM processes
3) Product knowledge about listed businesses
Industry exposure: Real Estate (Airbnb, Land), Business Brokerage (Flippa)
Salary: PHP 28,000/month (part-time rate)
NOTE: Salary is based on the client's budget and is fixed monthly.
Salary: PHP 28,000/month (part-time rate)
NOTE: Salary is based on the client's budget and is fixed monthly.
Schedule: 10am to 2pm Pacific Standard Time
Location: 100% Remote/WFH Setup
Potential Target Start Date: ASAP
Potential Target Start Date: ASAP
Skills
As published by lever · 23 questions · 1 written answer
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn Profile URL
Short answers (10)
- Current Monthly Salary/Compensation (USD)
- Expected Monthly Salary/Compensation (USD)
- Please record a 2–5 minute video or audio introducing yourself and highlighting your customer support experience. You may use WingIntro (https://www.wingintro.com/) or Loom (https://www.loom.com/) if WingIntro is unavailable. Ensure your recording is clear, completed in a quiet environment, and professionally presented. In your recording, please tell us what interested you in this role and why you want to join Wing, describe one significant improvement you made at a previous company that is relevant to this role, and share a difficult decision you had to make in a previous job, including the situation, your decision, and the outcome. Failure to submit this requirement may result in the disqualification of your application. Once completed, paste your WingIntro or Loom URL below.
- Desired Compensation
- Potential Start Date
- Current Location
- Website, blog, or portfolio: optional
- Who referred you to this position? Enter their first and last name here. optional
- Desired salary
- What is your earliest start date?
Pick from a list (9)
- Have you held a formal Customer Support leadership role (e.g., Team Lead, Manager, Head of Customer Support))? optional
- Can you work weekends?
- What experience level do you have for this position? optional
- How did you hear about this job? optional
- Are you currently employed or working on any projects?
- If you are currently employed, what is your notice period? optional
- Have you worked for Wing Assistant before?
- During what time of the day can you work?
- Wing Assistants are enrolled in a screen monitoring program for Quality Assurance purposes. Are you okay with this arrangement?
Written answers (1)
- Paste the link to the brief video introduction highlighting your experience and significant achievements. Failure to submit one will result to the disqualification of your application.
Attachments (3)
- Please upload a screenshot of your main internet download and upload speeds. You may use https://www.speedtest.net/ to test your connection. The screenshot should look as follows: https://imgur.com/BITfji6
- Please upload a screenshot of your backup internet download and upload speeds. You may use https://www.speedtest.net/ to test your connection. The screenshot should look as follows: https://imgur.com/BITfji6
- Please upload a screenshot of your computer specifications. The screenshot should look as follows: https://imgur.com/Rv1iOfL