Customer Service Representative Part-Time

The primary role of the customer service representative is to interact with the customers to assist with service and fuel delivery needs, address their concerns, and answer their questions.

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Interact with customers via telephone, email, and in person to provide support and information on products and services.
• Listen to customers’ concerns, issues, and questions.
• Resolve customers’ concerns and answer customers’ questions to the best of your ability.
• Refer issues and questions to managers if necessary.
• Maintain a positive attitude and calmly respond to customers’ complaints.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments in the system.
• Post transactions and delivery tickets, ensuring accuracy.
• Collaborates with other departments in preparing special pricing and fuel contracts for customers prior to fuel season.
• Performs other related duties as assigned.