Customer Service Representative (Part-Time)

What you’ll do

Working in a team environment, CSR’s provide a variety of services to internal and external customers of the LTSA in accordance with established policies and procedures. CSR’s provide customers with information about services, products and procedural requirements; determine and collect appropriate fees for services; and provide administrative support to staff within LTSA offices. CSR’s are also responsible and accountable for the following:

Answer inquiries from customers regarding routine processing matters as well as information specific to Land Title services, procedures and requirements and other LTSA services; provide information about other resources as appropriate;
Prepare a variety of system-generated legal notices and certificates in accordance with established policies and procedures;
Verify and process a variety of documents to expedite work of Land Title Examiners and other LTSA staff;
Process and record customer transactions and payments in accordance with established policies and procedures;
Perform general clerical and administrative duties such as stocking, filing, data entry, etc.;
Retrieve physical and digitized records for customers and in support of internal LTSA staff.

We encourage you to apply if you have:

Education and Experience

A minimum of Secondary school graduation or equivalent;
Additional education and/or training in business, law or office administration would be preferred;
Administrative support experience obtained from a legal or related office environment is preferred.

Knowledge, Skills and Abilities

Excellent interpersonal and communication skills along with a strong customer service aptitude;
Ability to deal with a variety of individuals including the public, professionals, government agencies, and co-workers with diplomacy and respect;
Comfortable with various forms of technology such as digital scanning and call center software, and ability to use Microsoft applications including Office 365, Word, Excel etc.;
Demonstrated analytical and research skills, attention to detail;
Understanding of historical records and systems;
Strong organizational skills and ability to balance tight deadlines and volume of work;
Ability to identify, analyze and interpret technical data;
A strong team player with the ability to work on tasks independently.

The CSR position is included in the BCGEU bargaining unit.