Customer Service Representative - Parts

Company Overview:

Automatic Vehicle Wash Equipment Co., Inc. (AVW) is a family-owned company with more than 50 years of car washing equipment manufacturing experience including product innovation. The company believes in building long-term, mutually beneficial business relationships with our customers. We are a leading global manufacturer of advanced car wash systems with a business philosophy that has remained constant: simplify the design and use high-quality materials to build reliable and durable car wash components.

Job Summary:

The primary role of the Customer Service Rep is to communicate effectively with customers, understand their needs, and ensure a smooth sales process. A Customer Service Rep will provide technical troubleshooting, answer inquiries and send follow-up information as needed. You will keep up with product and service information as well as any relevant updates. A Customer Service Rep should be able to build instant rapport and build customer satisfaction.

Job Duties & Responsibilities:

• Assisting customers & service technicians by troubleshooting, quoting, ordering, and providing parts.
• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Professional and friendly customer service to all customers, suppliers, delivery drivers, etc.
• Handle customer complaints tactfully, promptly, with genuine concern, deals directly with customer complaints stemming from parts issues.
• Answers phone calls, providing price quotes and other information.
• Notifies the customer when special ordered parts have been received.
• Candidate will create and track all activity thru JobBoss software.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Assists outside sales representatives with their orders.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keeps current on new products and product updates.

Qualification / Requirements:

• Minimum 1 year of sales experience.
• Minimum 1 year technical support/troubleshooting
• Outgoing with strong networking skills.
• Strong work ethic, punctuality, and exceptional attention to detail.
• Providing outstanding customer service and maintaining effective working relationships with customers, supervisors, and co-workers.

AVW Equipment Benefit Options:

• Medical Insurance - United Healthcare Medical - PPO and HMO options
• Dental Insurance - United Healthcare
• Vision Insurance - United Healthcare
• 401 (k) – John Hancock up to 4% employer match (safe harbor 100% vested)
• Profit Sharing Options up to 4% employer match
• Tuition Reimbursement and Professional Education – up to $5,000 annually
• Paid Time off and Holiday pay