Customer Service Representative - Parts

Job Description Statement:

In this role, you will deliver exceptional service by accurately identifying needs, providing timely solutions, and ensuring seamless order fulfillment within our Parts Sales team. You will build lasting relationships by combining technical knowledge with genuine care, helping customers feel confident and supported every step of the way. Join us in powering innovation and reliability through every interaction, making a meaningful impact on healthcare and imaging excellence.

Culture Fit:

Strengthen Block Imaging’s mission of ‘People Matter’ by living our values of Integrity, Honor, and Growth. Make choices that foster our thriving mindsets and lead with our approach of Together, Thoughtful, and Transparent.

Essential Job Duties:

• Handle customer communication, follow-up, and sales transactions for medical imaging parts.
• Receive and manage incoming parts requests, locating parts from inventory or suppliers.
• Create parts quotes and negotiate pricing with suppliers.
• Build customer relationships through proactive follow-up and problem-solving.
• Collaborate professionally with the team and support additional duties as needed.
• Other duties as assigned.