Customer Service Representative

ABOUT PEER

Since 1969, the PEER Chain family has been a strong and reliable source of industrial chain. We are a family business connected by links forged over years of excellent service, quality and expertise. Our family is passionately committed to providing product genius and over-the-top service designed to keep our customers’ businesses running. We pledge to provide unsurpassed support while delivering high-quality chains and sprockets.

PEER Chain considers all employees, representatives and customers part of the family. We take pride in a family-centric atmosphere. We maintain a professional, yet fun work environment by having an open-door policy, allowing visits from both human and canine friends, and by encouraging associates to take time outs during the day for things like foosball, Ping-Pong, pool or walks around the property.

What You'll Be Doing:

Perform Customer Service functions for our customers in chain sales areas.

• Process orders and quotes via assigned cases
• Analyze stock situations for customers.
• Generate written correspondence with customers and coworkers.
• Update customer “special instructions” regarding shipping as needed.
• Respond to all inquiries from customers (internal and external) within 1-2 hours.
• Complete and close a minimum of 20 cases daily.
• Must demonstrate professional email communication skills via phone and email.
• Must demonstrate professional emails skills when confirming an order
• Must demonstrate professional phone and email skills when clarifying orders/quotes with customers.
• Building relationships both internally and with the customer base.
• Diffuse negative situations quickly and professionally.

Interaction

• Customers/Potential Customers
• Sales Support
• Product Managers
• Regional Sales Managers
• Outside Sales Representatives
• Inventory Control
• Warehousing and Shipping
• Accounting
• All levels of management including owners

Work context

• Works at a desk in a cubicle environment (not remote)
• Team environment
• Full time and hourly
• 8:30 am -5:00 pm Monday through Friday (hours may vary)

Pay: $22.00 - $23.50 per hour. Your pay can be higher than this if you have relevant experience.

ALL POSITION ARE SUBJECT TO A BACKGROUND CHECK.

Position works out of headquarters located in Waukegan, IL USA

Benefits:

• Competitive salary
• Flexible hours
• Health, dental and vision insurance
• 401(k)
• Profit sharing plan
• STD, LTD and life insurance
• Generous PTO policy and paid holidays