Customer Service Representative / Pet Care Attendant - Salem, NH

Who we are

Salem Animal Hospital is Hiring a Pet Care Attendant / Customer Service Representative!

Position Details

Role: Pet Care Attendant / Customer Service Representative

Status: Full-Time

Salary: Competitive salary based on experience and skill set

Schedule: Flexible 4–5 days per week with no weekends or holidays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Love pets, love people, and want a job where no two days are exactly alike, all without giving up your weekends?

If you consider pet hair a fashion accessory and carry treats in your pockets “just in case,” you may have found your people.

Salem Animal Hospital is a five-doctor small animal practice in Salem, NH, committed to excellent medicine, exceptional client service, training, and a positive team culture. We’re fun, supportive, collaborative, and fast-paced, and we’re looking for someone who loves animals, enjoys working with people, and knows that the best teams jump in for one another.

As our Pet Care Attendant / Customer Service Representative, you’ll be cross-trained in both front desk and pet care responsibilities, giving you the chance to make a difference for our clients, patients, and team throughout the hospital.

Why You’ll Love It Here

• A Monday–Friday schedule with no weekends or holidays, so you get real predictability for your life outside the hospital
• Cross-training in both customer service and hands-on animal care, building valuable experience on both sides of the hospital
• A five-doctor small animal practice committed to excellent medicine
• A supportive, collaborative, team-oriented environment where everyone jumps in for one another
• A culture that values empathy for clients, coworkers, and ourselves
• Ongoing opportunities to learn and keep building your skills
• A team that celebrates birthdays, new babies, anniversaries, accomplishments, and wins, big and small
• And yes, pet hair on your clothes is probably inevitable. We consider it part of the uniform.

What You’ll Do

As a Pet Care Attendant / Customer Service Representative, you’ll keep the front desk running smoothly while supporting our patients and maintaining a clean, safe hospital.

Customer Service & Front Desk

• Greet clients warmly and provide friendly, professional service
• Answer and manage a high volume of phone calls
• Schedule appointments and help clients with questions and requests
• Maintain accurate patient records and document client communications
• Prioritize tasks and juggle competing needs in a busy environment

Pet Care & Kennel

• Provide compassionate, attentive care to hospitalized patients
• Keep kennel areas clean, safe, and organized
• Monitor patients and share any concerns with the appropriate veterinary team members
• Follow hospital protocols for patient care, sanitation, and safety

What You’ll Bring

You don’t need to know everything on day one. We’re looking for someone dependable, compassionate, eager to learn, and ready to contribute.

• A genuine love for animals and their well-being
• Excellent verbal and written communication skills
• Comfort working with clients in person and over the phone
• The ability to stay organized and positive in a fast-paced setting
• Strong attention to detail
• A dependable, compassionate approach to your work
• A willingness to learn, grow, and be cross-trained in both customer service and pet care
• A team-first attitude and readiness to support teammates when needed
• Veterinary or customer service experience is a plus but not required

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you love animals, enjoy helping people, and want to build experience in both client service and pet care as a Pet Care Attendant / Customer Service Representative, we’d love to meet you. Bring your compassion, attention to detail, willingness to learn, and maybe a few treats in your pockets. We’ll provide a supportive team where you can put those talents to work.

Apply today and join the team at Salem Animal Hospital!

Diversity, equity, inclusion, and belonging are core values at Salem Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.