Customer Service Representative
Take-off with Pilatus! We are seeking a Customer Service Representative to support front desk operations and deliver exceptional service to pilots, passengers, customers, and visitors at our Westminster, MD facility. This role serves as a key point of contact for customers while coordinating services that support aircraft arrivals, departures, and maintenance activities.
We are currently hiring for the following shifts:
Afternoon Shift (PM)
Monday–Friday, 12:00 PM–8:00 PM with occasional weekends
Essential Duties/Responsibilities
- Welcoming and assisting pilots, passengers, customers, vendors, and visitors in person and by phone
- Coordinating customer requests, aircraft services, catering, ground transportation, hotel accommodations, and rental vehicles
- Scheduling customer visits and communicating service requirements with Maintenance, Sales, and Line Service teams
- Preparing quotes, invoices, fuel transactions, and customer account documentation
- Supporting aircraft arrivals and departures through coordination with Line Service personnel
- Maintaining passenger lounges, conference rooms, and customer-facing facilities
- Processing mail, shipments, and administrative documentation
- Monitoring facility access and supporting after-hours customer service activities
- Collecting customer feedback and identifying opportunities to improve the customer experience
- Compliance with company procedures, safety requirements, and training expectations