Customer Service Representative
Plasticade Customer Service Representative
CUSTOMER SERVICE REPRESENTATIVE
Des Plaines, IL
KEY RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS:
- Develop in-depth product knowledge to identify customer needs and deliver effective, personalized solutions
- Communicate with customers via phone and email to build & maintain strong, positive relationships
- Collaborate with the sales team to address customer inquiries and ensure a seamless service experience
- Accurately process customer orders, inquiries, and requests in a collaborative, quick-response environment
- Handle business transactions, including processing returns, credits, and authorizations
- Coordinate with shipping, purchasing, and accounting departments to resolve issues and fulfill customer requests efficiently
POSITION REQUIRMENTS:
- Bachelor’s degree or equivalent work experience
- Ability to multi-task and exercise independent judgment
- Ability to manage conflict
- Detailed, professional, and strong communication skills
- Microsoft Office
WORK ENVIRONMENT/ PHYSICAL REQUIREMENTS:
- Primarily office-based with moderate noise levels & prolonged computer use
- Office located in Des Plaines, IL
- Schedule: Monday – Friday 8am-5pm with a 1-hour unpaid lunch break
- Pay: $21.50 - $23.00 per hour
This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and may be revised at any time by the Company.