Customer Service Representative

Customer Service Representative – Granite Falls - NC
Reporting to the Regional Customer Service Manager, the Customer Service Representative is responsible for sales and service support of an assigned area. Looking for a motivated employee for a fast-paced, growing company that is adaptive to changes.

Essential Functions and Responsibilities

Provide in-house contact for Regional Account Managers, RTU Managers and Account Managers.
Services all needs of Pregis Corporation customers with primary responsibility for assigned areas.
Acquire and maintain product and technical knowledge.
Develop and maintain customer contacts and administer service policies.
Work with Inside Sales, PQA’s, and AMs on customer pricing.
Process orders, sample requests, etc., and maintain related information within the appropriate computer system
Manage heavy call volume and high email traffic to support customers.
Complete written documentation such as credits, debits, complaints, quotes, etc.
Provide price quotes according to established limitations.
Update and maintain price pages as needed.
Maintain a professional atmosphere and relationship with internal personnel and customers to fulfill customer expectations.
Work with Scheduling and Shipping to ensure orders ship on time and expedite orders when necessary.
Administer assigned customer requests.
Develop and maintain a relationship with customer base to retain/build business.
Develop and maintain a partnership with the outside Account Managers to build the business.
Perform inside sales functions when necessary.
Adhere to company policies and procedures.
Maintain a satisfactory level of knowledge on new and existing trends within the customer service industry

Competency (Knowledge, skills, and abilities)

Excellent verbal and written communication and telephone skills
Proficiency with computers (Microsoft Office 365, SAP)
Excellent organizational/prioritization skills
Solutions oriented
Results focus

Environment

Mainly office setting
The position environment may vary and require a combination of outside work and inside work
Based on the plant and time of the year, there could be varying degrees of high heat and cold weather
Moderate humidity levels
Moderate noise levels

Physical Characteristics

Required to stand, walk and sit; talk and hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms
Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds
Frequent typing, keyboarding, and repetitive use of hands, wrists, and fingers
Willingness to wear appropriate personal protective equipment, including hearing protection

Position Type

Full time requiring onsite presence
Hours vary based on operational needs
Potential requirement to work outside of normal working hours
Approximately 10% travel

Education and Experience

2-to-4-year degree desirable, or related years of experience
2 to 4 years’ experience in customer service, business/marketing or related field
Manufacturing background preferred
SAP experience recommended
Excellent verbal, written communication, and telephone skills

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