Customer Service Representative

• The Strategic Partner Services & Solutions Customer Care Representative (CCR) is responsible for providing solution-oriented support related to all areas of customer service.
• The CCR will also assist with master data of customers and contract pricing analysis for our key strategic customers.
• The position includes, but is not limited to, managing customer orders and requests, managing customer and pricing setup requirements, performing account and contract analysis, and data auditing.
• The Strategic Partner Services & Solutions CCR will support the Strategic Solutions Manager to drive standardization, sustainability, and quality services & solutions.
• The Strategic Partner Services & Solutions CCR will also support Lean OpEx initiatives and will work to recognize and create process improvements to drive efficiency, effectiveness, accuracy, and quality.

• Bachelor's preferred, but at least a high school diploma with comparable experience.
• Customer Service experience required.
• Experience in the following data domains preferred: product, customer, pricing, rebates & tracings, and Salesforce.com.
• Strong analytical and problem solving ability.
• Excellent oral and written communication skills.
• Excellent interpersonal, team oriented skills.
• Ability to synthesize complex issues and present resolution to all levels of management.
• Knowledge in Microsoft Office Access and Excel, Sequel Viewpoint, Tableau, or other data mining and analytics tools preferred.
• Ability to work in matrix environment.
• Experience with sequel queries and tableau is a plus.

All your information will be kept confidential according to EEO guidelines.

IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 646-618-8925 ASAP! I want to know more about your preferences.

If in case you know someone who might be interested for this, feel free to pass it along. I look forward to hearing from you!