Customer Service Representative - QC
We are looking for Call Center Agents to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints with a focus on first-call resolution
- Maintain accurate and comprehensive records of customer interactions
- Collaborate with team members to improve customer service processes
- Provide product and service information to assist customers with their needs
- Proactively identify opportunities to enhance the customer experience
- Meet or exceed individual and team performance targets
Requirements
- 2nd year completed / SHS graduate with 6 months BPO experience OR
- College Graduate with or without experience
- Must be conversant in both spoken and written English
- Amenable to work fully on-site in Quezon City
- Amenable to work on shifting schedule
- Can start ASAP
Benefits
- Free HMO on Day 1
- Free Dependents
- 20% Night Differential
- 13th Month and 14th Month Pay
- Program Incentives
Please note that this is contingent to the final company or account you'll be profiled to.
As published by workable · 7 questions
Basics
First name, Last name, Email, Headline, Phone, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?
Pick from a list (7)
- Are you currently enrolled or have plans in enrolling in school?
- Do you have any plans to work abroad in the next two years?
- Are you willing to work fully onsite?
- Are you willing to work on shifting schedule and graveyard shift?
- Are you willing to work during weekends, holidays, and render paid overtime?
- Are you currently employed?
- Are you willing to undergo both virtual and onsite recruitment processes?