Customer Service Representative

Are you a charismatic individual with a passion for customer service and a flair for developing professional relationships? Do you love the idea of representing a trusted, Made-in-the-USA brand, showcasing your ability for helping others, and having opportunities for growth and development? Join our team at Rada Mfg. Co., where innovation meets tradition.

Since 1948, Rada Mfg. Co. has been an icon in the Cedar Valley, producing high-quality kitchen cutlery and accessories. We are a team that values dedication, collaboration, and creativity. Now, we’re looking for a dynamic Customer Service Representative to join our team.

What You’ll Do:

• Answer incoming customer calls, chat messages, and emails with a high level of professionalism, and establish a positive rapport with every customer.
• Process customer orders and requests in a timely manner with accuracy.
• Set up new customer accounts and make account adjustments as needed.
• Work with several online customer ordering and sales tracking platforms.
• Send out sales material via chat, email, and mail.
• Coach fundraising leaders and resellers through account registration, submit orders, and review dashboard details and selling channels.
• Make outbound phone calls to existing customers and occasionally to potential customers.