Customer Service Representative

About the role

Do you have experience in customer service and are you passionate about the dynamic sector of foreign trade and maritime logistics? At Randstad, we are looking to hire an Export Customer Service representative with talent, initiative, and a vocation for service to join a first-class international team. If you are looking to boost your professional career within a leading global transport company, where quality, customer orientation, and teamwork are fundamental pillars, this project is perfect for you!

What you'll do

We are looking for an Export Customer Service representative to integrate into a multicultural, collaborative, and constantly growing environment. In this position, you will have the opportunity to manage key international operations, interact daily with clients and delegations from all over the world, and perform an essential role in the maritime supply chain.

Your main responsibilities include

Provide close and efficient customer service for all inquiries related to export shipments, offering comprehensive support and continuous follow-up throughout the entire transport process.

Ensure strict compliance with the company's internal policies and the international regulations applicable to maritime and customs transport.

Manage and resolve incidents proactively, minimizing response times and impacts on logistics operations.

Perform each of the assigned tasks ensuring high standards of quality and documentary precision.

Maintain fluid, constant, and constructive communication both with external clients and with the different internal departments (operations, documentation, sales, and logistics).

Ensure maximum customer satisfaction through an empathetic, resolute, and professional attitude.

What we're looking for

To apply for this position, we are looking for candidates who meet the following profile:

Minimum of one year of work experience performing customer service tasks in export departments, preferably within the maritime transport, freight forwarding, international logistics, or freight transport sectors.

Intermediate level of English (ability to maintain fluid oral and written communications in the daily operating environment).

Excellent interpersonal communication skills and a demonstrated ability to resolve incidents with judgment and agility.

Strong customer orientation, proactivity, and a mindset focused on achieving objectives.

Proficiency in Microsoft Office office tools (Outlook, Excel, Word).

Ability to adapt, work in a team, and rigor in complying with operating procedures.

What you'll get

Gross annual salary of 21,141.44 euros.

How you'll work

Temporary employment contract between 3-6 months

Full-time working day with flexible entry between 8:00-9:15 and exit between 17:00-19:00

Workplace: Well-connected Barcelona

Benefits and conditions

Upon joining this project, you will have the following conditions