Customer Service Representative
Ravago is a long-established, family-owned international company. With a workforce of 8,000 employees, the company operates in more than 55 countries worldwide through its manufacturing facilities and distribution network in the plastics, chemicals, and building industries. https://www.ravago.com
Among its business divisions, Ravago Building Solutions — which focuses on the construction sector https://ravagobuildingsolutions.com is looking for a new colleague to join its international customer service team in the position of:
Customer Service Representative – German
Your main tasks will include:
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Managing and tracking orders from customers in Germany
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Maintaining existing customer relationships, understanding their needs and providing high-quality service
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Handling logistics coordination tasks and collaborating with freight carriers
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Proactive cooperation with production planners and supply chain representatives
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Supporting the sales team
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Managing unexpected events and minimizing their impact
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Participating in the optimization of internal processes
To be successful in this role, you should possess the following skills and qualifications:
- Previous experience in a customer service role is an advantage
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficiency in Microsoft Office
- Ability to work in a fast-paced environment and handle multiple tasks
- Fluency in German
- SAP knowlegde is an advantage
- English knowledge is conversational
At Ravago, we value our employees and offer a competitive benefits package, including:
- Permanent appointment with a stable and reputable company
- Full-time working hours with a hybrid remote option
- Opportunities for career growth and development
- Competative salary
- Comprehensive health insurance
- Dynamic and diverse work environment