Customer Service Representative

Individual is responsible for administering drug testing and responsible for installing and managing electronic device installation/maintenance/and data management to include alcohol monitoring and location monitoring. This candidate will be assigned a primary duty of either drug testing or electronic monitoring installation but will need to accept assignments to the other duties as needed (daily, weekly, or ad hoc) or as assigned on a rotating basis as directed my Management.

ESSENTIAL FUNCTIONS:
o Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served.
o Schedules installation appointments for all new referrals and maintenance appointments.
o Manages daily communication and equipment alerts and maintenance items.
o Creates individual customer accounts and tracks participants as well as taking payments for services provided.
o Delivers participant completion, non-compliance and payment reports to appropriate supervising agencies.
o Administers Urine Analyses samples per protocol and chain of custody procedures (on job training)
o Manages daily communication with billing and maintenance items.